A disruption to a system housing United Airlines’ flight information that delayed more than 1,000 flights and caused hundreds of flights to be canceled has been resolved, but travel disruptions continued into Thursday across the U.S.
The impacted system, called Unimatic, houses flight information that is fed to other systems including those that calculate weight and balance and track flight times, according to United. It’s not clear what caused the problem, which was resolved late Wednesday. While residual delays were expected, United said its team was working to restore normal operations.
“Safety is our top priority, and we’ll work with our customers to get them to their destinations,” the Chicago-based airline said in an emailed statement.
Jenny Billman said she and her husband were supposed to arrive back in Texas from a family vacation at 6:30 p.m. local time Wednesday. They didn’t land in Dallas until around 10:30 a.m. Thursday, 16 hours after their scheduled arrival time.
She said they learned about the outage after already boarding their plane in Denver. They were on it for four hours before eventually getting off, and she said it became so hot in the plane that a child began to vomit repeatedly.