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Tuesday, November 10, 2026Nov 10

Biz Bulletin: How to choose pest control firm

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photo Jim Winsett

Q. I hoped the harsh winter would limit pests. However, spring time has brought the bugs to my new home. Does BBB have advice for selecting a pest management company?

A. Coincidental to spring, April is National Pest Management Month, according to the National Pest Management Association (NPMA). In 2013, Better Business Bureau’s nationally received more than 3,300 complaints against pest control services.

When your pest problem gets too big for a flyswatter, a mousetrap or do-it-yourself sprays, it is time to call in a professional service. Take the time needed to select a reputable business, and make sure you are doing business with someone you trust.

BBB and NPMA recommend the following tips for finding a qualified pest management professional:

1) Check them out. Evaluate pest control professionals and companies that are members of national, state or local pest management associations. Always check out the business’ BBB Business Review at bbb.org first and check to see that the business is a certified NPMA Quality Pro, www.npmaqualitypro.org company. Ask friends and neighbors to recommend pest control companies they have used successfully and how satisfied they were with the service.