Q: What advice does the BBB have for helping pet owners choose a kennel during the holidays?
A: As much as pet owners may want to take their furry friends with them wherever they go during the holiday, sometimes you simply cannot. In turn, finding a kennel or pet care service you can trust is paramount.
That’s why the Better Business Bureau has created a checklist to help pet owners choose a safe and reliable home-away-from-home for their pets.
Every year, BBB receives thousands of inquiries from pet owners about kennels. In the past 12 months, we received a whopping 141,829 inquiries nationwide, of which 2,629 were regarding local establishments. Fortunately in the Southeast Tennessee and Northwest Georgia BBB service area, there have only been two complaints this year.
During the same timeframe, the BBB nationwide received more than 400 complaints over billing disputes and treatment of the pets. Some of the worst complaints provided statements by pet owners that their four-legged friend was found severely dehydrated, malnourished or rife with fleas and ticks.