HealthCare.gov far better, but still a mess for some, say local navigators

This Nov. 29, 2013, file photo shows part of the HealthCare.gov website.

Chattanooga-area navigators and brokers say they are finally gaining traction on HealthCare.gov – with some navigators being able to walk consumers through the entire signup process for the first time in the two months since the site was launched.

Nancy Ridge, a navigator with the Medical Foundation of Chattanooga, said she gauges the site is showing “75 percent improvement” from where it was Oct. 1.

“We are able to finally able to help people start shopping,” said Ridge.

She has noticed steady progress since last week, but said the site’s performance is still not completely reliable.