Kenny and Melissa Higdon find and hire only the best employees to work with clients in their homes.When it comes to caring for their clients, owners and employees alike at 5 Star Home Care aim to treat them like part of their family.
“We care for your family like they are one of our own,” said company President Kenny Higdon.
5 Star takes pride in the caregivers it sends into clients’ homes, and the company is very selective both about who it pairs with clients and how they are managed to ensure the best working relationship possible.
“We’re not going to send someone to your home that we wouldn’t send to our own,” explained scheduling coordinator Richard Williams, adding that all caregivers must have at least six months of managed care experience and pass a very thorough two-phase interview process.
The process of caregiver selection begins with an interview with 5 Star’s caregiver manager and is followed by another interview and extensive national background check with the company’s scheduling coordinator.