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In rush to cut benefits backlog, VA made errors

Acting Secretary of Veterans Affairs Sloan Gibson answers reporters questions about improvements within the medical care system during a visit to the G.V. (Sonny) Montgomery VA Medical Center in Jackson, Miss., Friday, July 11, 2014. During the visit, Gibson met with the medical center's staff and some veterans. (AP Photo/Rogelio V. Solis)
Acting Secretary of Veterans Affairs Sloan Gibson answers reporters questions about improvements within the medical care system during a visit to the G.V. (Sonny) Montgomery VA Medical Center in Jackson, Miss., Friday, July 11, 2014. During the visit, Gibson met with the medical center's staff and some veterans. (AP Photo/Rogelio V. Solis) Acting Secretary of Veterans Affairs Sloan Gibson answers reporters questions about improvements within the medical care system during a visit to the G.V. (Sonny) Montgomery VA Medical Center in Jackson, Miss., Friday, July 11, 2014. During the visit, Gibson met with the medical center's staff and some veterans. (AP Photo/Rogelio V. Solis)

WASHINGTON (AP) – In a rush to cut a huge backlog of claims for disability benefits, the Department of Veterans Affairs is making payments to tens of thousands of veterans without adequate medical evidence that they deserve the benefits, the department’s inspector general’s office said Monday.

Without improvements, the VA could make unsupported payments to veterans totaling about $371 million over the next five years for claims of 100-percent disability alone, said Linda Halliday, an assistant inspector general.

The IG’s office also found widespread problems at VA regional offices in Philadelphia and Baltimore, including mail bins full of disability claims and associated evidence that had not been electronically scanned for three years.

Spot inspections revealed that VA also made errors in one in four claims involving traumatic brain injury, Halliday told the House Veterans Affairs Committee in prepared testimony. The Associated Press obtained a copy of her testimony in advance of the panel’s hearing Monday night.

“Improved financial stewardship at the agency is needed,” Halliday said. “More attention is critical to minimize the financial risk of making inaccurate benefit payments.”