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Thursday, October 29, 2026Oct 29

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Business Bulletin: Watch out for cell phone porting scam

Mockup image of a hand holding white mobile phone with blank black desktop screen with blur background iphone tile phone cellphone cell phone / Getty Images
Mockup image of a hand holding white mobile phone with blank black desktop screen with blur background iphone tile phone cellphone cell phone / Getty Images Mockup image of a hand holding white mobile phone with blank black desktop screen with blur background iphone tile phone cellphone cell phone / Getty Images

Q. Please explain the cell phone Porting scam?

A. Did you know that with a few easy steps someone could steal your phone number and phone service? The Better Business Bureau first warned consumers of cell phone porting scams two years ago, but it appears the problem is getting worse. BBB is advised that businesses and consumers lost hundreds of thousands of dollars when a cell phone was stolen and their business bank account was emptied. This scam is another way for scammers to steal your hard earned money, and even your identity. The scariest part is that this type of scam, called porting or port-out scamming, is that it can help scammers get past added security measures on personal and financial accounts and logins.

To put it another way, think of how many times you have set up an email address, social networking, or logged onto your bank account online or had to change your password. How many times did you have to verify your identity by being sent a code via text message? Now what if you weren’t the only one who was reading that message? This new type of scam absolutely could bypass that layer of security and has a huge potential for your identity to be stolen faster than you think. Luckily you can protect yourself and BBB is here to help you identify and protect yourself.

What is a cell phone porting or port-out scam?

A scammer finds out your name and phone number and then attempts to gather as much personal identifiable information (PII) as possible about you. PII includes name, address, Social Security number, date of birth, and other information that can be used for identity theft. They then will contact your mobile provider, impersonating you, and inform them that your phone was stolen and request the number be “ported” with another provider and device.