The majority of household moves take place between May and August, causing May to be deemed National Moving Month and the official kick off to the moving season.
Whether you’re moving across town or across the country, moving requires time, patience, money and, most importantly, trust. Movers are among the top categories of companies searched with BBB, and there are more than 13,000 BBB Business Profiles on moving-related companies from BBBs located throughout North America. In 2023, consumers accessed BBB business profiles for moving companies more than 1.5 million times.
BBBs also received more than 5,900 customer complaints filed about movers and moving companies in 2023. These complaints have shared concerns such as damaged or missing items, unexpected fees, significant price increases, failure to show or late deliveries of the moved items.
To avoid moving mishaps, you want to be vigilant in selecting a trustworthy mover and also be aware and mindful of these common moving misfortunes:
Fly-by-night movers: These movers show up in an unmarked rental truck, rather than a clearly marked company-owned fleet truck and take off with your possessions. Only when you have arrived at your new residence do you discover your things didn’t make the journey.