In the insurance business — at least as far as Chattanooga-based companies, Reliance Partners and BlueCross BlueShield of Tennessee conduct it — AI is OK.
“We leverage AI to automate workflows, and we love it,” says Laura Ann Howell, chief operating officer at Reliance Partners, which sells insurance products to the transportation and logistics industries.
At Reliance Partners, Howell says, AI is key to helping the company meet a particularly high standard.
“We’re a large (company), measured on speed and quality of service,” she says. “Leveraging AI tools helps us get answers quickly — and we’ve got 10,000 clients, so we have to move pretty quickly.”
Dalya Qualls White, senior vice president and chief communications officer at BlueCross, writes that AI is a time-saver there as well.