No utility is able to guarantee uninterrupted service. When events such as these occur, we do not provide for billing adjustments or claims for customer reimbursement of expenses.
Tennessee American Water Company will not make any adjustments to water bills or accept claims for reimbursements from customers following the company’s largest water outage in “recent history,” which left 35,000 connections without water for as long as three days last week.
According to Tennessee American representatives, the company was performing preventative maintenance on a nearby pipe when a 36-inch water main servicing much of downtown and northern Chattanooga sprang a leak, causing a massive water outage late last week.
Now, as details slowly surface, the company announced in a release late Thursday it will not provide any bill adjustments to affected customers.
“We regret the recent fluctuation and partial interruption of water service. We devoted our full resources to completing the repair and providing water to as many customers as possible,” the release reads. “No utility is able to guarantee uninterrupted service. When events such as these occur, we do not provide for billing adjustments or claims for customer reimbursement of expenses.”