By Jim Winsett
Correspondent
Q: I am interested in bidding on products in a penny auction. Is there advice for dealing with this type of online auction?
A: Great question, as this type of online program is growing in popularity. Online ads, often designed to look like news reports, are cropping up on popular websites claiming that you can get great deals on iPads and other electronics with online penny auctions.
The discounts offered on penny auction sites are tempting, but the Better Business Bureau warns bargain hunters that they should stop and do their research before making their first bid.
Most commonly with a penny auction, users must set up an account and purchase bids with a credit or debit card; each individual bid may cost less than a dollar and are often sold in bundles of 100 or more.
Every item has a countdown clock and as people bid, the cost of the item goes up incrementally and more time is added to the clock. Even if you don’t win the item, you still have to pay for the bids you placed, which can add up over time.
The BBB network has received hundreds of complaints from consumers about penny auctions so far this year, and we’re encouraging online bargain hunters to do their research.
Unlike typical auctions, unsuccessfully bidding on an item through a penny auction will still cost you, and BBB has heard from people who lost thousands of dollars bidding on items, lose the bid and have nothing to show for it.
Many people have complained to BBB about being automatically charged $150 just for signing up for what was supposed to be a free trial. Others complainants have voiced their concerns that some sites use phony bidders and “bots” to drive up the prices on items. Customer support is also a major concern as many complainants explain they had a very difficult time receiving refunds or resolving other issues with the company.
BBB advises that before making your first bid on a penny auction:
– Research the penny auction with BBB first. Not all penny auctions are created equal, and BBB ratings on various sites range from A- to F. Always research the penny auction site with your BBB at http://www.bbb.org/us/Find-Business-Reviews/ before signing up.
– Read the fine print carefully. Before providing any personal information or signing up for any “free” trial with a penny auction, read all of the fine print carefully on the website. Pay close attention to details on signup and annual fees, minimum bidding requirements, maximum prize amounts and how to get a refund.
– Know what you’re buying. Before bidding on an item, research how much it costs elsewhere and keep track of how much you’re spending on bids overall to see if you really are getting a good deal.
– Keep a close eye on your credit card statement. Many people have complained to BBB about being unexpectedly charged more than $150 just for signing up. Some complaints also were automatically charged for more bids when they ran out or for a yearly registration fee, not realizing this would be the case.
– Complain to BBB if you feel you’ve been ripped off. If you feel you’ve been misled by a penny auction site, file a complaint with your BBB. BBB has assisted customers in resolving their issues, including getting refunds.
If the business does not cooperate, your complaint will still go down on the company’s BBB Reliability Report and serve as a warning to others.
For more advice on finding deals and avoiding rip-offs online, visit us at http://www.bbb.org/us/consumer-tips-technology/.
Get answers to your questions each Friday from Jim Winsett, president and CEO of the Better Business Bureau Inc., which serves Southeast Tennessee and Northwest Georgia. Submit questions to his attention by writing to Business Editor John Vass Jr., Chattanooga Times Free Press, P.O. Box 1447, Chattanooga, TN 37401-1447, or by e-mailing him at jvass@timesfreepress.com.