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Thursday, October 29, 2026Oct 29

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New class at Chattanooga’s Brainerd High trains students to become 911 dispatchers

Staff Photo by Robin Rudd / Raquel Butts follows the information on her screens on Thursday. Brainerd High has launched a new 911 dispatch pathway this fall as part of the Future Ready Institute of Law, First Responders and Forensic Science.
Staff Photo by Robin Rudd / Raquel Butts follows the information on her screens on Thursday. Brainerd High has launched a new 911 dispatch pathway this fall as part of the Future Ready Institute of Law, First Responders and Forensic Science. Staff Photo by Robin Rudd / Raquel Butts follows the information on her screens on Thursday. Brainerd High has launched a new 911 dispatch pathway this fall as part of the Future Ready Institute of Law, First Responders and Forensic Science.

At Brainerd High on Thursday, Hannah Merrell, 17, fake dialed 911 and pretended to be a mother panicking about her 4-year-old being locked in the bathroom.

Across the room, 17-year-old Raquel Butts took the call, building a card to provide information to another student acting as a dispatcher and talking Merrell through potential ways to unlock the door before emergency services arrived.

The Brainerd High seniors were using a 911 simulator as part of a new class that trains students to become 911 dispatchers.

“You never know what you’re gonna get,” Butts said in an interview. “It’s exciting. Sometimes it’s scary. Even though you know you’re doing it with your friends, when you really sit there and you start trying to focus, it just feels real.”