Note: Because Toni recently received more reader queries about creating a My Social Security account after the account is blocked, we are rerunning the following column from April of 2024.
Hi Toni,
I’m turning 65 in July and not receiving my Social Security check. Last week I tried to open a My Social Security account to enroll in Medicare online and discovered that my Social Security account is blocked. Two years ago, someone falsely filed for a tax refund with my Social Security number. Now anything that involves me or my spouse’s Social Security number, credit report or IRS information is locked.
Can you please explain how I can enroll in Medicare when I cannot open a My Social Security account?
– Jodie from Las Vegas