WASHINGTON (AP) — New IRS Commissioner Danny Werfel delivered a tax-season pledge Tuesday that the agency will use an $80 billion infusion of cash to become faster, more tech-savvy and provide “real-world improvements” to taxpayers.
Werfel, as he was ceremonially sworn in on Tuesday, said he would release a Strategic Operating Plan later this week laying out how the agency will use the money approved in last year’s Inflation Reduction Act
“This is our moment in history to transform the IRS,” said Werfel, who began working at the agency in mid-March.
“We have a great deal of work ahead of us to ensure a more modern and high-performing IRS that provides world-class services to taxpayers,” he said.
Some of the planned improvements include hiring more people to end long call wait times, additional locations for IRS staff to provide in-person service and expanded online accounts, so taxpayers and professionals will be able to address tax issues through electronic means, instead of paper mail.