Roofing contractors David Dilbeck, James Winters, Josh Knight and Shawn Gosselin, from left, put a new roof on a home along Brownwood Street in Bradley County after the tornadoes.
Staff Photo by John Rawlston/Chattanooga Times Free PressINSURANCE CLAIM HELP
Having trouble dealing with your insurance company? Visit the State Department of Commerce and Insurance’s temporary office at 455 N. Highland Park Ave. this week between 9 a.m. and 4 p.m. or call 423-209-6400.
After losing homes and loved ones, the last thing Hamilton County residents want is insurance hassles, so one state agency is doing what it can to keep problems to a minimum.
The Department of Commerce and Insurance temporarily moved its Consumer Insurance Services section to Chattanooga to talk face to face with locals having difficulty with insurance claims.
“Just about always, people in these situations are dealt the worst days of their lives,” department spokesman Christopher Garrett said. “When you can go and be a presence and help them understand, that alone can help them deal with the stress and anxiety of where they are.”
Sometimes storm victims with claims don’t understand their policies, have trouble getting insurance companies to pay out or need help just staying in touch with their company after moving from their destroyed home. That’s where Consumer Insurance Services comes in.