NEW YORK (AP) – Teachers and parents got a brief glimpse of a new kind of pandemic-era nightmare Monday when Zoom – the video-conferencing service that powers everything from distance learning to business meetings to casual, socially distant get-togethers – abruptly went dead.
For roughly two-and-a-half hours Monday morning, many users were unable to load the Zoom website; others could neither host nor join scheduled meetings. Zoom fixed the problem by 11:30 a.m. ET, the company reported on its status page.
The timing was less than ideal, since many schools across the U.S. were just starting online instruction after a summer surge in the coronavirus pandemic scotched many plans to reopen classes with students present in the flesh.
“Today was horrible,” said Jacqueline Donovan, a professor at Broward College in Broward County, Florida. Her 12-year-old daughter Michaela and 14-year-old son Jayden were trying to log onto Zoom classes, but unable to.
“They were both panic stricken and anxious,” she said. Meanwhile, Donovan herself was trying to hold her first class, an introduction to business, and getting frantic emails from her own students. Her class was eventually canceled.