5 Star Offers The Very Best In Home Care

A home is where lives are built, memories are made, and it's the one place that offers a significant level of comfort unlike any place else in a person's life. This truth forms the foundation of 5 Star Home are.

"Home: there's no place quite like it," says Kenny Higdon, president of 5 Star Home Care. "That's the main reason why people choose us. No place offers more comfort than your own home."

His state-licensed home care provider offers nonmedical home care services. Services include everything from light housework, meal preparation, laundry services, errand running and transportation to/from appointments. 5 Star also provides personal care services such as bathing, dressing, walking, companionship and transferring to/from the bed, bath and toilet.

Care levels range from having someone in the home for minor assistance and companionship a few hours a week to 24/7 care with more assistance from caregivers. 5 Star also as caregivers qualified to help clients with Alzheimer's, dementia and Parkinson's disease.

Care plans are customized and tailored to each client's needs, said Higdon. After the initial contact, e visits potential clients and their family at home to find out about the client's lifestyle, personality and what they need in terms of care and service. The client is then matched with a caregiver accordingly who best meets their needs and meshes well with their personality.

Continuous care is provided in any situation to maintain quality companionship and build solid relationships between clients and caregivers, said Higdon.

"All our caregivers are screened, trained, bonded, insured and supervised by 5 Star," he said. "Most of our caregivers are certified nursing assistants."

To qualify, all caregivers must have one year of managed experience in the field and pass rigorous background checks. Higdon stressed that 5 Star only hires caregivers who truly care about their clients and want to be in the business of helping people.

"One thing that sets us apart from others in this field is we are not a franchise. I own 100 percent of this company so I have to make sure our clients stay happy, because there's no corporate office paying me a salary if I lose a client," he said. And 5 Star's business is thriving! 5 Star clients feel more accountability because they can speak with Higdon any time they wish, and they enjoy the personal touch offered by a locally owned business, Higdon said.

"We care for our clients like one of our own family," said Higdon.

He added that helping clients maintain their independence, dignity and privacy is what 5 Star strives to do above all. A unique way the business lives out the golden rule is by offering a 24/7 phone service where clients and their family can reach someone at any time during any situation.

"You can call our office number after hours and you will always talk with someone on our team," said scheduling coordinator Richard Williams. "It's never an answering service, and we are there to help with whatever the case might be."

Williams gave the example of a grandmother having emergency surgery and needing someone to sit with her in the hospital at 2 a.m.

"You can call me and we will find someone to come and help, even at 2 a.m.," he said.

5 Star Home Care provides professional, comprehensive home care to people who need help performing day-today activities. Caregivers assist individuals living with a disability, recovering from an injury or illness, or facing daily challenges that come with aging. They are set up to work in the home, or at assisted living facilities, hospitals or nursing homes.,br/>

Whereas Long Term Care insurance does pay for nonmedical home care, Medicare does not. Therefore, clients either pay for services out of pocket or, for those with Long Term Care insurance, 5 Star offers to invoice the insurance company directly so clients don't have to wait the 30- to 60-day reimbursement period. 5 Star is also a provider for the Veterans Administration and TennCare Choices.

MORE INFORMATION

For more information about 5 Star Home Care or to set up a one-on-one consultation, visit www.5starHomeCare.com or call 423-893-8181.

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