Jim WinsettQ. I want to join a health club, lose weight, and work out to get in good condition for the summer. The contract agreements at gyms are often too ambiguous and not clear; does BBB have advice on joining?
A. We are at the end of January and shedding pounds and becoming healthy after a season of holiday sweets and treats is a popular New Year's resolution for many. One way of doing that is by joining a gym. That can be an overwhelming process for some, but knowing the right questions to ask can lead to success in reaching your goal of losing weight and getting in good condition this year.
In 2014, consumers filed more than 12,800 complaints with BBB against fitness centers and health clubs. Many of these complaints involved contract misunderstandings. Many also involved health clubs that closed abruptly or refused to provide refunds to consumers.
There are many issues to consider before joining a gym. First, before starting an exercise or weight-loss program, BBB advises consumers to consult a doctor for an assessment of overall health risks. The doctor might recommend options for losing weight or exercise programs that fit your health status and your ability to stick with a program.
Visit the BBB website for free business reviews that include the rating and a history of any complaints for individual health club and gym businesses.
Here are a few questions for a gym:
What are the terms of any introductory offers? Gyms often use special offers to attract new members. Make sure you understand the terms and what the price of the service will be once the introductory period ends. Is this clearly stated in the contract?
Will my membership renew automatically? People often join gyms but don't consider what happens when their contracts run out. Some gym contracts renew automatically unless the member cancels it.
What are my rights to cancel the contract? Tennessee laws give consumers the right to cancel a health club contract within three days of signing. In the State of Georgia, it is seven days. The law says three business days, but if the facility is open on the weekends, those days probably count.
What happens if I move or the gym goes out of business? Gyms have any number of policies for what happens if you move. It might depend on how far away you move and if they have other locations where you are moving. Ask the sales representative to explain what will happen if they suddenly go out of business. Can you transfer your membership to another facility? Are these points clearly stated in the contract?
Finally, ask yourself these questions about your plans:
What are my fitness goals? It is hard work to lose weight, and you need to find a program you can stick with -- preferably one that you enjoy. Determining these goals in advance will help you select the most appropriate facility for your needs.
Is this location convenient? If the gym is across town, you will be less likely to work out. Visit the facility before you join. Check on cleanliness, adequacy of space, machines and instructors. Do not give into high-pressure sales tactics to join right away. A reputable gym will give you enough time to make an informed decision.
Can I afford this? Monthly gym fees add up, especially after any introductory periods are over. Do the math and ask the gym about "joining" and enrollment fees and ongoing monthly costs before making a decision.
Did I get everything in writing? The contract should list all services, facilities and hours of operation, as well as everything the salesperson promised. This is important for the decision you are making on this commitment and investment.
Jim Winsett is president of the Better Business Bureau in Chattanooga.