A home is where lives are built and memories are made, and it's the one place that offers a significant level of comfort unlike anywhere else in a person's life. This truth forms the foundation of 5 Star Home Care.
The state-licensed home care provider offers nonmedical personal care, assistance and companionship for clients to help them maintain their independence and stay in their homes. Services offered include meal preparation, errand-running, laundry and personal care.
"Home — there's no place quite like it," said 5 Star President Kenny Higdon of the company's slogan. "That's the main reason why people choose us. No place offers comfort more than your own home."
Care levels range from having someone in the home for minor assistance and companionship a few hours a week to 24/7 care with more assistance from caregivers. The business also has caregivers qualified to help clients with Alzheimer's, dementia and Parkinson's disease.
Care plans are customized and tailored to clients' needs, according to Higdon. Continuous care is provided in any situation to maintain quality companionship and build a solid relationship between client and caregiver.
After the initial contact, a health care consultant visits the potential client and his or her family at home to find out about the person's lifestyle, personality and what he or she needs in terms of care and service. The client is matched with a caregiver who best meets his or her needs and meshes well with his or her personality.
"All our caregivers are screened, trained, bonded, insured and supervised by 5 Star," Higdon said. "Most of our caregivers are certified nursing assistants."
To qualify, all caregivers must each have one year of managed experience in the field and pass a rigorous background check. Higdon said that the company only hires caregivers who truly care about their clients and want to be in the business of helping people.
"What sets us apart from others in this field is that everyone from me to our sales staff to our schedulers and caregivers treats every one of our clients with ethics and dignity," Higdon said. "We treat them like they are our own grandparents and family."
He added that helping clients maintain their independence, dignity and privacy is what 5 Star strives to do above all. A unique way that 5 Star works to achieve those goals is by offering a 24/7 phone service that allows clients and their families to reach the business at all times to address any type of situation.
"You can call our office number after hours, and you will always talk with someone on our team," said scheduling coordinator Richard Williams. "It's never an answering service, and we are there to help with whatever the case might be."
Williams gave an example of a grandmother having emergency surgery and needing someone to sit with her in the hospital at 2 a.m.
"You can call me, and we will find someone to come and help, even at 2 a.m.," he said.
The business provides professional, comprehensive home care to people who need help performing day-to-day activities. It assists people living with disabilities, recovering from injuries or illnesses, or facing daily challenges that come with aging. Caregivers are available to work in clients' homes or at assisted living facilities, hospitals or nursing homes.
"All our caregivers are screened, trained, bonded, insured and supervised by 5 Star. Most of our caregivers are certified nursing assistants." – Kenny Higdon, president of 5 Star Home Care.
To learn more about 5 Star Home Care or set up a one-on-one consultation, visit 5starHomeCare.com or call 423-893-8181.