Jim Winsett of the BBB. Q. My teenager broke his smartphone. Does BBB offer tips on cellular phone repairs?
A. You drop your cellphone and crack the screen or, worse yet, it becomes submerged in water. What next? If your cellphone warranty is expired, replacements for damaged or destroyed phones through cell companies can be expensive. As a result, many repair companies have popped up that specialize in cellular phone repair.
BBB advises consumers that, unfortunately, not all of them use quality parts and/or know exactly what they’re doing. Here are some things to keep in mind when choosing a third party cellular repair company for phones and tablets.
If they aren’t listed at bbb.org and other rating sites, it may not be a good sign. Check for an official website, Facebook, or Twitter page and see what other people are saying about them. If you can’t find an online presence, we consider that a red flag and advise to look for another option.
Pricing is a deciding factor for many when they’re debating whether they should get a device repaired or use an upgrade, if available. A reputable repair shop should be open about their pricing. A good sign is if they actually list pricing on their website or Facebook page.