BlueCross BlueShield of Tennessee has promoted two managers in its senior care division. Destiny Gordon has been named as director of member experience and engagement, and Damon Dobbs has been named as director of service operations.
As director of member experience and engagement, Gordon will build a multi-channel approach to member engagement and will oversee the analysis of member experience with Medicare Advantage products. She will also be responsible for engaging stakeholders to assess member needs in order to develop initiatives that support community priorities.
Gordon has been with BlueCross for more than 20 years and most recently served as manager of member disputes and outreach services. In this role, she oversaw a team of more than 65 employees and led operations for both appeals and grievances and outreach and retention. With her team's support, the Medicare Advantage plan earned a 4-Star rating from the Centers for Medicare and Medicaid Services (CMS).
She has a bachelor's degree in business management and a master's degree in business administration from Bryan College.
As director of service operations, Dobbs will set performance standards and drive the company's Medicare Advantage team to meet organizational goals. He will also promote operational efficiency while providing expertise for all Medicare Advantage operations and assisting with financial model development.
Dobbs has served with BlueCross for nearly 30 years. Most recently, he worked as manager of operations and claims risk analysis in the company's senior care division. In this role, he led the division's automation efforts, exceeding its goal by 400 percent, and transformed all claims, research and correspondence activities.
He has a degree in business administration from the University of Tennessee at Chattanooga and is a Fellow of the Academy of Healthcare Management.
"Destiny and Damon have proven track records of using their expertise to improve operations and engagement within our senior care division," said Todd Ray, senior vice president of provider network management and general manager of senior products for BlueCross.
Sandra Huggins joins CHI Memorial
CHI Memorial Convenient Care – Signal Mountain has added Sandra Huggins, MSN, FNP-BC, to its staff.
Huggins received her bachelor's degree in nursing from the University of Tennessee at Chattanooga and her master's in nursing from Southern Adventist University in Collegedale.
She is board certified by the American Nurses Credentialing Center. Huggins has previously worked in primary care and urgent care settings.
Cempa Community Care adds Amy Farlett
Cempa Community Care has added Amy Farlett, MSN, FNP-C, to its team of medical providers.
Farlett, who has resided in Chattanooga since 2006, joined Cempa in January. She began her career as an obstetrics nurse at Erlanger Health System while simultaneously working to develop a community health outreach program in the Westside of Chattanooga.
After graduating with her Masters of Science in Nursing degree from East Tennessee State University, Farlett began a career as a nurse practitioner at CHI Memorial Community Health Clinic.
"I have a passion for narrowing health disparities in Chattanooga and increasing access to excellent and compassionate primary care," Farlett said. "Overall health involves physical, mental, emotional, and spiritual well-being — and that knowledge drives my work."
Siskin's Dr. Charles J. Schmittdiel earns Diplomate status
Dr. Charles J. Schmittdiel, a licensed psychologist/health service provider with Siskin Hospital's Behavioral Medicine Department, has achieved Diplomate status in Behavioral Sleep Medicine awarded by the Board of Behavioral Sleep Medicine. The award represents the highest level of qualification and competency in behavioral sleep medicine care.
Dr. Schmittdiel's expertise includes cognitive behavioral therapy for insomnia, an evidence-based treatment now recognized by the American Academy of Sleep Medicine and the American College of Physicians as a first-line treatment intervention for adults with chronic insomnia. He also has extensive experience with cognitive behavioral therapy interventions for other behavioral conditions, including anxiety and coping with chronic pain.
Dr. Schmittdiel has more than 30 years of experience in the field of clinical psychology and is the only certified behavioral sleep medicine practitioner in the Chattanooga area. He is also Certified in Behavioral Sleep Medicine by the American Board of Sleep Medicine and is recognized by the National Register for Health Service Psychologists.
Robert Clark to head PERS investments
Robert Clark of Lookout Mountain, Tennessee has been named chief investment officer for the Public Employees' Retirement System of Mississippi (PERS).
Clark, originally from Jackson, has worked since 2012 as portfolio manager with Southeastern Trust Company in Chattanooga. Clark earned his Bachelor of Science in mechanical engineering from the United States Naval Academy and his Master of Business Administration from Wake Forest University's Babcock Graduate Management School. He is a certified financial planner and previously served as chief financial officer of Secure Waters, Inc.; vice president of BB&T Wealth Management; a wealth services team leader for SunTrust Bank, and a vice president for AmSouth Bank (now Regions).
"We're excited to have Mr. Clark join our team, and I believe he will serve our members and the state of Mississippi well with his more than two decades of experience in financial services and investments," said PERS Executive Director Ray Higgins.
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