EPB may be in the business of selling electricity, but the city-owned utility says it it also eager to help its customers find ways to use less energy to save money and help the environment.
In recognition of Earth Month and the upcoming Earth Day on April 22, EPB announced Tuesday it is launching a new program to offer free advice over the telephone or on site from its EPB Energy Pros. The new service, which is in addition to the free energy audits offered through EPB's Energy Solutions program, will provide EPB customers expert advice on all energy related questions.
"We're here for our customers whether you have a question that can be answered by phone or want a free Home Energy Checkup which we can do either virtually or through an in-person visit," said EPB Energy Pro Ron Jones. "We'll evaluate your home and offer specific recommendations on the most affordable ways to help you maximize energy efficiency and comfort while saving money on energy bills. We also provide third-party inspections of home energy renovations that you have planned or have completed — all at no charge."
Call on the EPB Energy Pros
Customers can schedule a call or an appointment with the EPB Energy Pros by calling EPB at 423-648-1372.
EPB customers can learn more about how to save money and energy during April with the EPB Energy Pros Earth Month Trivia Contest, which offers users a chance to win a Home Energy Renovation valued at up to $2,500.
J. Ed. Marston, vice president at EPB, said the energy pros offering the advice via phone or in person collectively have more than 75 years of experience and can answer questions about everything from solar installations and major appliances to window caulking and heating and air conditioning units.
The EPB Energy Pros can also help customers with questions about electric vehicles, new home construction, home remodeling, improving performance, and billing concerns, Marston said.
For customers who want to conveniently increase their own energy expertise anytime, EPB offers quick DIY and troubleshooting videos on energy and environmental topics available anytime online at epb.com/EnergyPros.
In addition to helping customers reduce their energy usage and decrease their power bill, Jones said the Energy Pros can also help consumers navigate new energy smart home technology and learn more about green products and ways to improve air quality in the home.
"Energy Efficiency is connected to air quality because the air in your home passes through your HVAC system," he said. "Systems that are not operating correctly could lead to increased dust, allergens and other contaminants. We can also discuss other items that affect your air quality and recommend simple changes that may help you breathe easier, reduce allergy symptoms and sick days, and sleep better."
Marston said EPB is paying for the EPB Energy Pros as part of its focus on customer service. The Tennessee Valley Authority, the wholesale supplier of electricity to EPB and 152 other municipalities and power coops in the region, helps to fund the energy audits and Home Uplift assistance programs also provided to encourage energy efficiency in Chattanooga.
EPB customers can participate in the EPB Energy Pros Earth Month Trivia Contest to learn energy tips and enter to win the grand prize plus three Smart Home Packages awarded weekly. The grand prize recipient will receive:
› A virtual or in-person Home Energy Checkup provided by the EPB Energy Pros
› Personalized recommendations for which home renovations will help you save the most money and reduce your environmental impact.
› $2,500 toward a Home Energy Renovation using one of EPB’s certified contractors.
› The EPB Energy Pros will inspect the work after it is complete.
› Participants will also have a chance to win one of three Smart Home Prize Packages which include an all-new Echo Show 10, Ring Security Camera, Philips Hue LED Smart Light Bulbs, and a TP-Link Smart Home WiFi Outlet.
— Compiled by Dave Flessner