Hartsfield-Jackson lines snake through terminal as travel ramps up

A passenger wears a face mask to help prevent the spread of the new coronavirus as he waits for a Delta Airlines flight at Hartsfield-Jackson International Airport in Atlanta, Thursday, Feb. 18, 2021. (AP Photo/Charlie Riedel)
A passenger wears a face mask to help prevent the spread of the new coronavirus as he waits for a Delta Airlines flight at Hartsfield-Jackson International Airport in Atlanta, Thursday, Feb. 18, 2021. (AP Photo/Charlie Riedel)

Lines at Hartsfield-Jackson International Airport stretched through the domestic terminal atrium and down hallways early Monday morning as travel ramps up in a recovery from the effects of COVID-19.

Atlanta airport security wait times reached more than 40 minutes at times, with queues overloading checkpoints and spilling out into airline check-in areas and near baggage claim carousels.

"It's just volume, pure volume," said Hartsfield-Jackson interim general manager Balram Bheodari.

Hartsfield-Jackson officials advise travelers to be inside the terminal two hours before their flights. While security lines are long, officials say they move fast, particularly because one line filters into multiple security lanes at the checkpoint.

In addition to being in the terminal two hours early, travelers should allow extra time if they are parking, since some parking lots remain closed due to the pandemic and some lots that are open reach capacity during busy periods.

Parking and security aren't the only pinch points at the airport. Lines for Southwest Airlines baggage check on Monday morning extended down a hallway inside the terminal, and a queue of travelers outside was waiting for Southwest's curbside check-in.

Business travelers have been slow to return to the skies, but more people are venturing out for vacations and trips to see family. Since many business travelers don't check bags, an increased share of leisure travelers typically means more passengers checking baggage.

Compounding that, airlines have run into labor crunches causing staffing shortages.

"The labor shortage - it's affecting every industry," Bheodari said.

While the signs in the terminal were not displaying security wait times Monday morning, the airport's website lists them. Peak travel days are typically Thursdays, Fridays, Sundays and Mondays. Big crowds are expected for Memorial Day weekend, the traditional start of the peak summer season.

The airport on Sunday reopened its international park-ride deck, and the domestic side of the airport has a new ATL West deck connected to the terminal via SkyTrain. That's an option for travelers particularly when economy lots are full, since the airport-run park-ride lots at the domestic terminal have not yet reopened. Airport officials are working on a plan for when to reopen those lots.

Airport officials advise travelers to check their bags for prohibited items before heading to the airport, particularly because many people haven't traveled for more than a year and are rusty on the procedures. TSA officials have reported an increase in firearms caught at security checkpoints, many by travelers who say they forgot they had a gun in their bag.

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