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FILE - In this Jan. 17, 2012 file photo, attendees at the National Retail Federation listen to a discussion about Google Wallet, in New York. Google has gotten into the habit of missing analysts' earnings targets, frustrating investors who believe the online search leader would be more profitable it wasn't pouring so much money into far-flung projects such as Internet-connected eyewear and driverless cars. The latest letdown came Thursday, Jan. 29, 2015, with the release of Google's fourth-quarter financial results. The earnings were well below analysts' predictions, marking the fifth consecutive quarter that Google Inc. hasn't cleared a key hurdle for publicly held companies. (AP Photo/Mark Lennihan, File)

This story was updated at 5:20 p.m. with new information from Google.

UPDATE:

Google reported at 5:10 p.m. that service had been restored for some users, and the company said that it expected a resolution for all users in the "near future."

PREVIOUS STORY FOLLOWS:

It's not just you. Google Drive went down for millions of customer on Friday afternoon. 

Google's app status page for its various products showed that Google Drive, Google Docs, Google Sheets and Google Slides were all experiencing service disruptions on October 9. 

The company's classroom and realtime API products were also suffering from service disruptions. 

Google wrote at 4:10 p.m. that the team was "continuing to investigate this issue."

"We will provide an update by 10/9/15, 5:10 p.m. with more information about this problem. Thank you for your patience," Google wrote.

An earlier note posted by Google at 3 p.m. said the search giant was investigating reports of an issue with Google Drive, and included a promise to provide more information shortly. 

The service was down for corporate users that pay Google a fee for its services, as well as for regular customers. 

Google's suite of cloud-based productivity products directly competes with offerings from Microsoft like Word, Excel and Powerpoint that live on customers' computers. Amid the competition from Google, Microsoft itself launched a cloud-based version of its Office suite of products, including a virtual cloud-based hard drive that competes with Google Drive. 

Though corporations were initially wary of embracing productivity software that lived on server farms outside of their headquarters, the move toward working from home and the mobile office has sped the embrace of products like Google Docs and Google Sheets, which have benefitted from incremental upgrades that put them nearly on par with Microsoft's more established offerings. 

On Twitter, Google Docs was the second highest trending topic as of 4:17 p.m. It did not, however, appear among the top stories on Google News. 

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Google Drive is down.

 

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