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The Terrace at Mountain Creek assisted care living facility is seen on Tuesday, Sept. 10, 2019, in Chattanooga, Tenn. Health officials have ordered the 120-bed facility not to admit any new residents, according to the Tennessee Department of Health. The decision was based on conditions found during a revisit and complaint survey done in early August.

Updated at 3:07 p.m. on Tuesday, Sept. 10, 2019, with a statement from the Terrace at Mountain Creek.

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Statement regarding the Terrace at Mountain Creek

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Health officials have ordered the Terrace at Mountain Creek, a 120-bed assisted care living facility located at 1005 Mountain Creek Road in Chattanooga, not to admit any new residents, according to a news release from the Tennessee Department of Health.

The decision was made based on conditions found during a revisit and complaint survey conducted Aug. 5 to 12. Surveyors found violations of regulatory standards, resident medication, personal services, admissions, discharges and transfers, medical records and plans of care.

The facility faces $26,000 in fines, and a special monitor was appointed to review its operations.

The Commissioner of Health may suspend admissions to an assisted care living facility when conditions are determined to be, or are likely to be, detrimental to the health, safety or welfare of the residents, according to the news release. The order to suspend admissions remains effective until conditions are corrected and remain that way. A copy of the order must be posted at the public entrance where it can be plainly seen.

The assisted care living facility has the right to a hearing regarding the suspension of admissions before the Board for Licensing Health Care Facilities or an administrative judge.

Representatives from the Terrace at Mountain Creek released the following statement:

"At The Terrace at Mountain Creek, delivering personalized care to each of our residents remains our top priority. While new resident acceptance is temporarily suspended, we continue to comply with all requests from the Tennessee Department of Health and are confident that the non-compliance findings and the suspension will be lifted shortly. As evidenced by our recent investment, we remain committed to providing the highest quality, safe environment for all members of our community."

Contact staff writer Elizabeth Fite at efite@timesfreepress.com or 423-757-6673.

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