Growing power of gift cards means shorter lines after Christmas

Stephen Lay, right, and Melody Lay look at a flatscreen television during post-Christmas shopping at Best Buy on Saturday, Dec. 26, 2015, in Chattanooga, Tenn.

Employees rolled their eyes and gave each other understanding smiles Sunday as they criss-crossed the Kmart in Hixson pushing shopping carts full of returned items.

They placed coats, toys and picture frames back on shelves while two cashiers at the front of the store helped a small line of customers return and exchange freshly unwrapped gifts.

Jane Gamble stood in line waiting to be helped while holding a pair of pink pajamas.

"Husbands just can't tell sizes," Gamble said, laughing. "I like these, they just don't fit."

The store's manager, Tracy Henderson, stood near registers designated for returns and said an after-holiday rush is always expected.

"The first few days after Christmas we'll be busy with mostly exchanges," Henderson said.